How long does shipping take?
We process all orders within 1-2 business days and ship via FedEx.
bevello Standard Shipping: $10 (5-10 business days, Monday- Friday, includes Saturdays*)
Express Shipping: Express Saver $12 (3 business days, Monday- Friday by 8pm)
Express Shipping: 2nd Day Air $22 (2 business days, Monday- Friday by 8pm)
Express Shipping: Standard Overnight $35 (1 business day, Monday- Friday, by 8pm)
Please be aware that orders that are being shipped outside of the continental United States may take longer than 5-10 business days to arrive.
Do you ship internationally?
We currently only ship within the United States.
My order says it was delivered but it’s still not here.
Have you checked with neighbors to see if the package was accidently delivered there? Do you have a side or back door where the package could be hiding?
We don’t hear about lost packages often but usually we find the mistake to be in delivery location. If you don’t have any luck with neighbors or side door hiding spots please contact our Customer Service Team at email@example.com and we will put a trace on the package and help figure out how to get your item(s) to you ASAP.
ORDER + PAYMENT
How fast are orders processed?
We process orders within 1-2 business days. All orders placed over the weekend or on a holiday will be processed the following business day.
Can I modify/edit/cancel my order or address?
You cannot change or modify any of the items purchased in your order once it’s been submitted.
You may cancel your order or edit the shipping address in your order up to an hour after it is placed. Once our warehouse has processed your order, we will be unable to make any changes.
If you need to cancel or edit the shipping address in your order please contact firstname.lastname@example.org with your Order Number, Name, Email and new information as needed.
What forms of payment do you take?
We accept payment by Visa, Mastercard, and American Express credit and debit cards, as well as PayPal.
How do I track my package after it has been shipped?
As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
If you did not receive this email, please contact email@example.com with your order number and we will forward your shipping email with tracking information.
Can I use multiple discount codes for one order?
Unfortunately, our site only allows for one discount code to be used per order. This also applies to automatic promotions; you may not use a discount code with an automatic promotion.
Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order and you will be refunded for that specific item.
I placed my order on the weekend with expedited shipping. Why hasn't it shipped out yet?
All orders received on weekends are processed the following business day, including expedited orders.
I didn't receive an order confirmation or shipping confirmation email. What should I do?
Sometimes our emails get flagged as spam or junk. If you do not receive an order confirmation or shipping confirmation email please contact firstname.lastname@example.org and our Customer Service Team will forward those to you.
How do I use my Gift Card Online?
If you have an in-store gift card, it will not automatically work online. To transfer your in-store gift card to an online gift card, please contact our Customer Service Team at email@example.com for assistance.
Was I charged twice?
Your credit card will only be charged after your order ships.
If you just placed your order, what you are seeing on your bank account is a pending transaction. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This pending authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the “Place Order” button once to avoid multiple authorizations.
I get an error message when I enter my shipping and billing addresses. What’s going on?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
My order won’t go through. What should I do?
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact our Customer Service Team at firstname.lastname@example.org.
RETURNS + EXCHANGES
What is your return policy?
Online purchases may be returned for a full refund, in the original form of payment, within 30 days of receiving your order. Items must be in their original packaging, if applicable, and all original tags must be attached. Washed, worn, damaged or final sale items will not be eligible for store credit, exchange or return.
Using the USPS Smartpost return shipping label provided in your shipment, please package up your return and include the original invoice. You may drop your shipment in your mailbox or at the nearest USPS location. Please allow 1-2 weeks upon delivery for your return to be processed. You will receive email confirmation updating you on the status of your return.
How can I exchange?
Using the USPS Smartpost return shipping label provided in your shipment, package up your exchange- include the exchange form and original invoice when you return by mail. You may drop your exchange in your mailbox or at the nearest USPS location. Please indicate the item you are exchanging and the new size that you need.
We cannot exchange an item for a completely different item; it must be an even exchange of the same item. Please be aware that when exchanging, the new size you need may be sold out, in which case we will refund you for that item.
If you wish to ensure the item you are exchanging is not sold out, you may place a brand new order, in which case please follow the return instructions above for returning the original item.
Please allow 1-2 weeks upon delivery for exchange to be processed. You will receive email confirmation updating you on the status of your exchange.
Can I return or exchange my item at a bevello location?
We do not currently allow returns or exchanges at our store locations.
How do I return a gift?
If you recevied your order as a gift, please contact our Customer Service Team at email@example.com to request a return label and return instructions.
When can I expect my refund?
Please allow 5-8 business days for your refund. We’ll send an email once the returned item(s) have been received and your refund has been processed.
What if my items are damaged, defective, or incorrect?
If you have received a damaged, defective, or incorrect item- contact firstname.lastname@example.org with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you!
How can I find out the status of my Return or Exchange?
When we receive your return, you will receive email confirmation with the status. If you have questions prior to or after receiving that email please contact email@example.com for assistance.
Do you restock items that are sold out?
Often times we do not restock items that are sold out. You may contact your local store to check availability. Both our stores and Customer Service Team will need a brand name/product description to confirm availability.
Where are your stores located?
Please visit our Locations Page to see a complete list of stores.
Are all of the items on your website in-store also?
All of the items on our website are available in one of our store locations. For questions regarding in-store inventory, please feel free to call your local store to check for availability.
I’m unsure about a size or I have a fit question. How do I find this information?
Please see our Fit Guide for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service Team at firstname.lastname@example.org.
Don’t see the answer to your question. Please contact us!
We are available Monday-Friday from 8am-5pm by Phone: 1-877-500-1050
To email us regarding client service inquiries or an online purchase: email@example.com.
If you have questions for a specific store or about a specific store, please visit our Locations Page to contact them directly.